​📦 Return & Exchange Policy

​At PrintCraft Chronicles, we pour care, time, and precision into every piece we craft. We want you to be absolutely delighted with your unique item.

​Our Handcrafted Goods Policy (Items Made by PrintCraft Chronicles)

​Because each item is individually crafted and often made-to-order, we generally do not accept returns or offer refunds for items you have simply changed your mind about.

​Damaged or Defective Items

​We take great pride in our quality control and packaging, but if your item arrives damaged or is defective, we will gladly resolve the issue:

• ​Eligibility: If your item is damaged during shipping or contains a demonstrable defect in craftsmanship, you are eligible for a replacement.
• ​Procedure: You must contact us at customersupport@printcraftchronicles.com within 7 days of delivery. Please include your order number, a detailed description of the damage, and clear photographs of both the damaged item and the original packaging.
• ​Resolution: Upon review, we will replace the damaged item with an identical product. If a direct replacement is not possible, we will offer a store credit or full refund at our discretion. We may require the original damaged item to be returned before a replacement is sent.

​Fourthwall Fulfillment Policy (Non-Handcrafted Goods)

​For products that are fulfilled and shipped directly by our platform partner, Fourthwall (such as apparel, prints, or specific merchandise marked as Fourthwall items), their return and exchange policies apply.

• ​Procedure: If you have an issue with a Fourthwall-fulfilled item, please refer to the official Fourthwall Help Center or contact them directly, as they handle the inventory, printing, shipping, and returns for those specific products.
• ​Support: You can typically find their policy details linked in your order confirmation email or on the product page for the relevant item.

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Please read below for more details:

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.printcraftchronicles.com

Refunds Policies

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.printcraftchronicles.com. We’ll be happy to troubleshoot the problem and find a resolution for you. 

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.